# Charla MCP

Vendor: Charla  
Category: communication  
Auth: API_KEY  
Composio slug: `charla`

Charla is a live chat and AI customer-support platform whose public API manages property contacts, conversation exports, and knowledge base articles and categories.

## Tools

- **Create Knowledge Base Article** — Create a knowledge base article. Charla generates its URL slug from the title and may use it for chatbot training according to the property's AI settings. Defaults to a private draft.
- **Delete Knowledge Base Article** — Permanently delete one knowledge base article by ID. This cannot be undone, and deleting an already-missing article fails.
- **Get Contact** — Return one contact in the connected Charla property by UUID.
- **Get Knowledge Base Article** — Return the full content and metadata of one knowledge base article by ID.
- **List Contacts** — Return one page of contacts for the connected Charla property, ordered by most recently modified.
- **List Conversations** — Export one page of conversations grouped by contact for the connected Charla property, including message history.
- **List Knowledge Base Articles** — Return one page of knowledge base article summaries for the connected Charla property, newest first.
- **List Knowledge Base Categories** — Return all knowledge base categories available in the connected Charla property.
- **Update Knowledge Base Article** — Replace every writable field of an existing knowledge base article. Charla regenerates the URL slug from the replacement title and may retrain chatbot content according to the property's AI settings.

## Setup

1. Create or open a Switchy Project.
2. Open Integrations and connect Charla.
3. Authorise through api_key.
4. Teammates can now @-mention Charla tools in chat.

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Last verified: 2026-09-04T02:00:56.012Z  
Canonical URL: https://switchy.build/directory/mcps/charla