# HelpSpot MCP

Vendor: HelpSpot  
Category: other  
Auth: API_KEY  
Composio slug: `help_spot`

HelpSpot is a customer support platform for managing requests, staff workflows, time tracking, saved responses, reports, and help desk metadata.

## Tools

- **Create Request** — Create a staff-side support request with an initial customer-visible or internal note. Configured HelpSpot automations may send notifications.
- **Get Current User** — Return the connected HelpSpot staff user's identity, defaults, and support capabilities without authentication tokens.
- **Get Request** — Return one support request with normalized history and optional time total; fail clearly when HelpSpot returns its sparse HTTP-200 missing-request shape.
- **List Filters** — List the connected staff user's saved and built-in queue filters, including symbolic selectors such as inbox and myq.
- **List Saved Responses** — List reusable response templates available to the connected staff user, either all templates or the user's ten most-used templates.
- **List Support Options** — List IDs and labels used to categorize, assign, route, or set the status of HelpSpot requests.
- **Run Filter** — Return one cursor-controlled page of request summaries from a saved or built-in HelpSpot queue filter.
- **Search Requests** — Search support requests by text, customer, state, assignment, or date and return one concise cursor-controlled page.
- **Set Request Subscription** — Subscribe or unsubscribe a staff user from updates to one support request.
- **Update Request** — Update request, customer, assignment, and state fields and optionally append one customer-visible or internal note. Configured HelpSpot notifications may be sent.

## Setup

1. Create or open a Switchy Project.
2. Open Integrations and connect HelpSpot.
3. Authorise through api_key.
4. Teammates can now @-mention HelpSpot tools in chat.

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Last verified: 2026-09-04T02:00:56.012Z  
Canonical URL: https://switchy.build/directory/mcps/help-spot