# Request Tracker (RT) MCP

Vendor: Request Tracker (RT)  
Category: other  
Auth: API_KEY  
Composio slug: `request_tracker`

Request Tracker is a ticketing and workflow platform for managing support requests, queues, users, assets, knowledge articles, and related operations.

## Tools

- **Add Ticket Comment** — Add a private internal comment to an RT ticket. The comment creates a durable transaction that REST2 cannot remove; RT scrips may still notify staff.
- **Create Ticket** — Create a durable RT ticket in a queue. Creation may run RT scrips or send notifications and cannot be fully erased through REST2.
- **Get Queue** — Retrieve one visible RT queue by id or exact name, including lifecycle and capability-sensitive links.
- **Get Ticket** — Retrieve one visible RT ticket, including its current fields and capability-sensitive links for allowed follow-up operations.
- **Get Ticket History** — Return one page of detailed ticket history, including transaction types, field changes, comments, creators, and timestamps.
- **List Queues** — List queues visible to the connected RT user so an agent can select a queue for ticket search or creation. Returns one bounded page.
- **List Ticket Attachments** — List attachment metadata references associated with a visible RT ticket without downloading attachment content.
- **Reply to Ticket** — Send public correspondence on an RT ticket. This can email requestors or other recipients according to RT configuration and creates a durable transaction that REST2 cannot remove.
- **Search Tickets** — Search visible RT tickets with an explicit TicketSQL expression and return one bounded page. Use a condition such as `id > 0` when listing tickets; an omitted search does not list all tickets.
- **Search Users** — Search RT users with structured field conditions and return one bounded page of user references or selected fields for requester and owner lookup.
- **Update Ticket** — Update selected metadata on an existing RT ticket and verify every requested field by reading it back. Omitted fields are unchanged.

## Setup

1. Create or open a Switchy Project.
2. Open Integrations and connect Request Tracker (RT).
3. Authorise through api_key.
4. Teammates can now @-mention Request Tracker (RT) tools in chat.

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Last verified: 2026-09-03T02:00:04.194Z  
Canonical URL: https://switchy.build/directory/mcps/request-tracker