Gatherup

@Gatherup search for all business locations where the custom field 'region' equals 'Northeast' and return their IDs and names.

Found 3 business locations matching 'region=Northeast': (1) Boston Headquarters (ID: biz_4f8a2c1e) with 127 reviews, (2) Portland Branch (ID: biz_9d3b5a7f) with 43 reviews, and (3) Burlington Outpost (ID: biz_2e6c8b4a) with 18 reviews. Each location is active and configured for feedback collection. This illustrative example shows how the search tool filters by custom fields you've defined in your GatherUp account.

This example uses the Search GatherUp Business tool, which requires a valid API key and hash signature. The custom field names ('region') must already exist in your GatherUp configuration. Results depend on your account's current business records and may be empty if no matches are found.

@Gatherup send a feedback request to customer ID cust_7a3f9e2b asking them to review their recent service appointment at our Portland location.

Feedback request sent successfully to customer cust_7a3f9e2b. GatherUp will deliver an email or SMS (depending on your account settings) inviting the customer to leave a review for the Portland Branch location. The request includes your configured branding and review platform links (Google, Facebook, etc.). This illustrative example shows the typical confirmation returned after triggering the Send GatherUp Customer Feedback tool.

This example demonstrates the write action that triggers real customer communication. You must have the customer's ID from your GatherUp account, and the business location must be properly configured. Be cautious: this sends actual emails/SMS, so verify customer consent and timing before running in production.

@Gatherup retrieve details for business ID biz_4f8a2c1e and summarize its review performance, then suggest which business type category fits best based on the description.

Business biz_4f8a2c1e (Boston Headquarters) has 127 total reviews with an average rating of 4.6 stars. Recent feedback highlights fast response times and knowledgeable staff. The business description mentions 'HVAC installation and repair services.' Based on this, the AI suggests exploring GatherUp's 'Home Services' or 'Contractors' business type categories, which you can confirm by fetching available types with the Get GatherUp Business Types tool. This illustrative example pairs the Get GatherUp Business tool with AI reasoning to interpret review trends.

This example combines data retrieval (Get GatherUp Business) with AI synthesis to interpret review sentiment and recommend a business type. The AI cannot directly assign categories—you'll need to use the Get GatherUp Business Types tool separately to see valid options, then update the business record manually or via another API call.

When GatherUp MCP fits franchise reputation workflows

A 12-location franchise owner runs weekly review audits across all stores. The GatherUp MCP lets an AI assistant pull business records by custom field (like franchise ID), check customer feedback status, and trigger new review requests without opening the GatherUp dashboard. This works if your team already uses GatherUp as the review platform and needs to automate the "send feedback link after service" step. The hash signature requirement means you'll store the private key in Switchy's secrets vault—acceptable for a single franchise operator, but risky if you're reselling access to franchisees. If your review volume is under 500 requests per week and you control the GatherUp account, this MCP saves 2-3 hours of manual CSV exports and copy-paste. Beyond that scale, you'll want GatherUp's native Zapier hooks instead.

Automating feedback requests after support tickets close

A 5-person SaaS support team closes 40-60 tickets daily in Zendesk and wants to send GatherUp review requests within an hour of resolution. The MCP's "Send Customer Feedback" tool can fire from a Switchy prompt template that reads the ticket closer's name and customer email, generates the required hash, and dispatches the request. This beats manual sends if your support reps forget to ask for reviews more than 30% of the time. The catch: GatherUp's API requires a customer record to exist first, so you'll need the "Get Customer" tool to validate the ID before sending. If your CRM is outside GatherUp (like HubSpot), you're adding a lookup step that slows the workflow. Use this MCP when GatherUp is already your single source of customer identity and you're closing fewer than 100 tickets per day.

When the MCP helps agencies provision client accounts

A digital marketing agency onboards 3-5 new local business clients each month and provisions a GatherUp location for each. The MCP's "Get Business Types" and "Search Business" tools let an AI assistant validate that the client's category exists and check for duplicate records before the account manager manually creates the location in GatherUp's UI. The "Delete Business" tool is the safety net—if a test location gets created with the wrong address, the assistant can remove it without waiting for GatherUp support. This workflow makes sense if your agency is under 20 active clients and you're doing the provisioning in Switchy anyway. Above that threshold, GatherUp's bulk CSV import is faster than iterating through the MCP's single-record endpoints. The MCP shines when you need the assistant to answer "does this client already have a GatherUp location?" mid-conversation during a sales call.