HelpSpot
HelpSpot is a customer support platform for managing requests, staff workflows, time tracking, saved responses, reports, and help desk metadata.
Integration
- Vendor
- HelpSpot
- Category
- other
- Auth
- API_KEY
- Tools
- 10
- Composio slug
help_spot
Tools
- Create Request
Create a staff-side support request with an initial customer-visible or internal note. Configured HelpSpot automations may send notifications.
- Get Current User
Return the connected HelpSpot staff user's identity, defaults, and support capabilities without authentication tokens.
- Get Request
Return one support request with normalized history and optional time total; fail clearly when HelpSpot returns its sparse HTTP-200 missing-request shape.
- List Filters
List the connected staff user's saved and built-in queue filters, including symbolic selectors such as inbox and myq.
- List Saved Responses
List reusable response templates available to the connected staff user, either all templates or the user's ten most-used templates.
- List Support Options
List IDs and labels used to categorize, assign, route, or set the status of HelpSpot requests.
- Run Filter
Return one cursor-controlled page of request summaries from a saved or built-in HelpSpot queue filter.
- Search Requests
Search support requests by text, customer, state, assignment, or date and return one concise cursor-controlled page.
- Set Request Subscription
Subscribe or unsubscribe a staff user from updates to one support request.
- Update Request
Update request, customer, assignment, and state fields and optionally append one customer-visible or internal note. Configured HelpSpot notifications may be sent.
Setup
- Create or open a Switchy Project.
- Open Integrations and connect HelpSpot.
- Authorise through api_key. Switchy stores the connection against your org.
- Everyone in the Project can now @-mention the HelpSpot tools in chat.
What teammates see: by default, memories from HelpSpot are scoped to the Project (PROJECT visibility) - you can mark any memory PRIVATE or share it ORG-wide.
Works well with
Top models
Compatibility data appears once enough Projects have used this MCP together with a given model.