The Support Stack
A Switchy Space for the small support team that owns the customer voice.
Spinning this stack up creates a Switchy Space — your team chats together, @-mentions every model and MCP listed below with shared context, and that whole memory becomes its own MCP server inside Claude Code, Cursor, Claude Desktop, and ChatGPT for every teammate.
Heads up: this stack uses 4 MCPs. Pro is needed for unlimited MCP connections — Starter ships with 1.
The Switchy Space your support team uses to draft replies, triage
inbound, and turn customer pain into product input. Haiku 4.5 for the
high-volume work (categorising tickets, drafting first-response macros,
extracting sentiment) where latency and cost matter. Sonnet 4.5 for the
harder responses — refunds, escalations, "we missed your SLA" emails
that need to land right.
Zendesk and Intercom MCPs put live ticket context in chat: "@zendesk
how many open tickets touch the new billing flow?", "@intercom pull the
last 5 conversations from this customer." Slack keeps the support
channel in sync; Notion is the home of the macro library and the
weekly customer-voice report.
Invite your PM and your closest engineer into the same Space when a
recurring issue lands — they see exactly what support is seeing, and
the team memory keeps building.